1.Price performance
Yes - Because the Casas Bahia targeted both side needs of the poor and rich people scope and size the opportunity maintain the standard that stratifies individuals.
2. Innovation
Yes- Because they also adapt Modern Technology.
3. Scale of operation
Yes- Because one of their concern is Customer Satisfaction.
4. Sustainable development
Yes - its big help in Brazil because they contribute in terms of economics development.
5. Functionality
Yes - Because they have organize and clear business process.
6. Process innovation
Yes – Because the business process is unique compare to other they also developing new idea to improve their business process.
7. Deskilling of work
Yes - Because anyone can participate and the distribution of the services is fair whether you’re rich or poor everyone have opportunities to avail or to join.
8. Education of customers
Yes- Because they are evolving the customer to know and develop their skills to participate in the business Industry.
9. Infrastructure
Yes – Because the flow of their business really organize.
10. Interfaces
Yes- Because they also adapt technology help their business.
11. Accessing the customer
Yes- Anyone can access, anyone can participate the services is fair whether you’re rich or poor everyone have opportunities to avail their product.
12. Conventional wisdom in delivery of product
Yes - Because this case study more business development which can apply to everyone.
SUMMARY:
Agree: 12/12
Disagree: 0/12
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